Terms & Conditions

1. Our Services

Bronco Dispatch provides dispatch support services to motor carriers and owner-operators.

Our services may include:

• Searching for suitable freight
• Negotiating load rates on behalf of the carrier
• Booking approved loads
• Planning outbound and potential return loads
• Helping reduce deadhead miles
• Completing broker setup paperwork
• Reviewing rate confirmations
• Communicating with brokers regarding loads
• Providing pickup and delivery updates
• Assisting with paperwork and invoicing

The specific services provided to a carrier are governed by the applicable Dispatch Service Agreement.

2. Dispatch Service — Not a Freight Broker

Bronco Dispatch operates as an independent dispatch service for carriers.

Our role is to provide dispatch and administrative support to the carrier. The carrier remains responsible for accepting and legally transporting the freight.

3. Carrier Authority and Compliance

The carrier is responsible for maintaining:

• Active operating authority
• MC and USDOT status
• Required insurance
• Required licenses and registrations
• A safe and roadworthy vehicle
• Compliance with applicable FMCSA, DOT, state, and local requirements

Bronco Dispatch does not replace the carrier's legal, regulatory, safety, insurance, or operational responsibilities.

4. No Forced Dispatch

The carrier has the right to accept or decline a load.

Bronco Dispatch may present load information including rate, mileage, weight, pickup location, delivery location, commodity information, and other available load details.

A load will only be booked after the carrier's approval, consistent with the applicable Dispatch Service Agreement.

5. Load Availability

Bronco Dispatch will make reasonable efforts to locate suitable loads based on the carrier's equipment, location, preferences, and requested lanes.

However, we do not guarantee a specific number of loads, revenue amount, rate, lane, round-trip load, or minimum earnings.

Freight availability, rates, broker requirements, cancellations, market conditions, and other circumstances may change.

6. Return Loads and Deadhead

Where requested, Bronco Dispatch may attempt to identify outbound and return opportunities to reduce unnecessary deadhead mileage.

A return load toward a specific location, including a carrier's home base, is not guaranteed and depends on available freight, rates, timing, equipment requirements, and broker or shipper requirements.

7. Dispatch Fee

Unless a different fee is agreed to in writing, dispatch fees are established in the applicable Dispatch Service Agreement.

Detention, layover, lumper, and TONU payments are not subject to the dispatch fee when the applicable Dispatch Service Agreement states so.

There are no setup or monthly fees unless separately agreed to in writing.

8. Payment Terms

Invoices may be issued weekly or after delivered loads, according to the applicable Dispatch Service Agreement.

• Payment is due within 3 business days of the invoice date.
• Accepted payment methods may include ACH/Bank Transfer or Stripe.
• Payment instructions will be provided on the applicable invoice.

Late or unpaid balances may result in suspension of dispatch services.

9. Carrier Documents

Before dispatch services begin, Bronco may require documents such as:

• MC Authority information
• USDOT information
• Certificate of Insurance
• W-9
• Factoring information or voided check
• Truck and equipment information
• Signed Dispatch Service Agreement

10. Rate Confirmations and Load Approval

The carrier remains responsible for reviewing and approving load details before accepting a load.

Bronco Dispatch may assist with reviewing rate confirmations and communicating with brokers, but the carrier remains responsible for ensuring that the carrier can legally and operationally perform the load.

11. Freight, Safety and Claims

The carrier is solely responsible for:

• Safe transportation of freight
• Driver operations
• Pickup and delivery
• Cargo handling
• Vehicle safety
• Compliance with applicable transportation laws
• Freight claims arising from its operations

Bronco Dispatch does not assume responsibility for freight loss, damage, accidents, delays, fines, violations, or carrier/broker payment disputes except to the extent otherwise required by applicable law or expressly agreed in writing.

12. No Guarantee of Broker Payment

Bronco Dispatch may assist with broker communications and paperwork but does not guarantee that a broker, shipper, factoring company, or other third party will make payment.

Any payment dispute may be subject to the terms of the applicable broker/carrier transaction.

13. Website Information

We attempt to keep information on our website accurate and current. However, website content is provided for general informational purposes and may change without notice.

We do not guarantee that every website page, service description, rate example, or other information will always be complete, current, or error-free.

14. Intellectual Property

Unless otherwise stated, the content of this website, including logos, branding, text, graphics, images, designs, videos, website layout, and original materials, is owned by or licensed to Bronco Dispatch LLC.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission.

15. Prohibited Use

You agree not to:

• Use our website for unlawful purposes
• Submit false or misleading information
• Attempt unauthorized access to our systems
• Interfere with website security or functionality
• Use automated methods to abuse our forms or services
• Impersonate another person or business
• Upload malicious code
• Use our website to violate applicable laws or regulations

16. Third-Party Services and Links

Our website may link to third-party websites or use third-party services.

Bronco Dispatch does not control and is not responsible for third-party websites, services, availability, content, security, or policies.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Bronco Dispatch shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or dispatch services.

The specific liability limitations applicable to a carrier relationship are governed by the applicable Dispatch Service Agreement.

18. Termination of Dispatch Services

A carrier relationship may be terminated according to the applicable Dispatch Service Agreement.

Any payment obligations for loads booked before termination remain subject to the applicable agreement.

19. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where applicable law requires otherwise.

20. Changes to These Terms

Bronco Dispatch may update these Terms & Conditions from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

21. Entire Agreement

These website Terms & Conditions do not replace a signed Dispatch Service Agreement between Bronco Dispatch and a carrier.

If there is a conflict between these website Terms & Conditions and a signed written Dispatch Service Agreement, the applicable signed agreement will govern the carrier relationship to the extent of the conflict.

22. Contact Us